Conditions of Sale
All compounded products are produced once your order has been placed as they are made specifically for each individual. This process can take from 24 to 48hours depending on how busy we are. Once made your order is then shipped according to the method chosen. With production time and shipping times it can take from 48 to 72 hours to recieve you order, longer if we are unusually busy or you live in remote areas.
With the continuing increases in delivery costs we offer a choice of delivery methods:
(1) Courier – This is the most secure method as your parcel can be traced by its unique identification number. TOLL couriers also offer a fast delivery service Australia wide with most areas being overnight once your order has been sent. If you chose this method of delivery please provide an address either at work or home where someone will be available to sign for your order upon delivery. If no one is there to sign for your order it will be left either in your mail box, garage, car port or at the door without a signature by the courier driver. This is to avoid a $20 re-delivery fee if your not there to accept the order. We accept no responsibility if you are not there to sign for it and it is lost or stolen after being left by the courier. We also accept no responsibility if there is a delay with the delivery of your order due to the courier as we are not responsible for their actions. Insurance is available if you prefer – contact us for details. Our courier does not deliver to PO BOXES so if you chose this option we will automatically send it by express post.
(2) Regular Australia Post Under 500g- This is a more economical option but is less secure as your parcel cannot be traced if lost. Australia post are usually very good however we accept no responsibility if it is lost in transit. This service is also a slower service with longer delivery times but for those on a budget it is a cheaper option. If your order weight exceeds 500g we will automatically courier it out at the courier rate.
NOTE: We only supply within Australia!
Quality Guarantee
Complementary Compounding Services will gladly exchange any product we supply free of charge if it is found to be faulty, does not stand up to our quality guarantee, or for any other mistake made by any of our staff members. Click here to see our quality control proceedures. We must be notified within 7 days of receiving any faulty goods for this guarantee to be valid.
We will not however be held responsible for any product that is ordered in error by you or your doctor, if you change your mind, or for any other mistake you may make when ordering if it has already been made up for you. Notify us as soon as possible if this is the case so we can cancel or change your order before it is made up.
You must inform us of any allergies (eg. lactose, flavors, etc) when you order. List them all in the instructions box at the online checkout. We accept no responsibility if you fail to do so. In addition, if you are unknowingly allergic or intollarent to any product we supply we cannot be held responsible as this type of reaction is not due to any fault of our products but rather your bodies response to it. We do our best to avoid ingredients that may cause any reactions and generally we use hypoallergenic ingredients were ever available however on rare occasions some highly sensitive patients may still react to some products. This is unavoidable. All our products are lactose and gluten free.
