Conditions of Sale
Please provide an address either at work or home where someone will be available to sign for your order upon delivery. Our courier does not deliver to PO BOXES. If not it will be left at your door. We accept no responsibility if it is lost or stolen after being left by the courier.
Complementary Compounding Services will gladly exchange any product we supply free of charge if it is found to be faulty, does not stand up to our quality guarentee, or for any other mistake made by any of our staff members. We must be notified within 7 days of receiving any faulty goods for this guarentee to be valid.
We will not however be held responsible for any product that is ordered in error by you or your doctor, if you change your mind, or for any other mistake you may make when ordering if it has already been made up for you. Notify us as soon as possible if this is the case so we can cancel or change your order before it is made up.
You must inform us of any allergies (eg. lactose, flavors, etc) when you order. List them all in the instructions box at the online checkout. We accpet no responisibility if you fail to do so. In addition, if you are unknowingly allergic or intollerent to any product we supply we cannot be held responsible as this type of reaction is not due to any fault of our products but rather your bodies response to it. We do our best to avoid ingredients that may cause any reactions and generally we use hypoallergenic ingredients were ever available however on rare occasions some highly sensitive patients may still react to some products. This is unavoidable.
Complementary Compounding Services will not be held responsible for loss or damage of goods in transit as we have no control over these service providers. We pack and wrap all orders appropriately for transit and use traceable courier delivery systems where each package is identified with a consignment number for tracking purposes. We have never lost a package yet. If however you are still concerned we recommend you take out insurance to protect your order. We will let you know the additonal costs on request.
